Terms of service

These terms apply to locksmith services provided by Charlotte Locksmith Group in Charlotte, NC and nearby cities, and to use of this website.

Quotes

We quote over the phone from the details you share. If the job on site is different, for example a different lock, vehicle or key system, we explain what changed and confirm the new price before doing extra work.

Proof of ownership

Before we open a home, business, vehicle or safe, or make keys for it, we may ask for photo ID and a document showing you live there, own the vehicle or are authorized to access the property. We may decline a job if this cannot be confirmed.

Arrival times

Arrival times are estimates and can be affected by traffic, weather and other calls.

Entry methods

We use non-destructive entry first. Some locks may need drilling or replacement, and we get your approval before doing it.

Parts you supply

We can install parts you bought yourself, but we cannot guarantee their compatibility or quality.

Payment and liability

Payment is due when the work is complete. To the extent allowed by law, our liability is limited to the amount paid for the service.

Governing law

These terms are governed by the laws of the State of North Carolina.

Last updated 2026-11-08.